Please read this policy carefully if you need to return your order. This is our Detailed Standard Return Policy. Unless another return policy is indicated, handbags sold by us are covered by this Standard Return Policy. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item.
We will gladly accept the return or exchange in any cases of below :
- 1 - Product Defects
- 2 - Delivery Mistake
- 3 - Do not feel satisfaction at the goods, refund
You can choose:
- 1- Return for refund: 7 days money back
- 2- Return for exchange: 15 days exchange
Return process
- 1. You must contact us by email: sales@uwantbags.com to get our confirmation and then we will send you all instructions, address and return authorization number for the item to be sent back to us.
- 2. Once you receive the confirmation email, please ship us your order. Return for refund item must be post-marked no later than 7 business days and return for exchange must be no later than 30 business days from the day you received it .
- 3. Allow 1-2 weeks for the credit to appear on your credit card statement and exchanged item is issued.
Return specification
- 1. If you send the goods back to us without priory contacting us and without proper authorization number or correct return address OR if you refuses the package when it is delivered, we will not be in title to refund or exchange the item.
- 2. Please E-mail all returns request back to: sales@uwantbags.com . Please choose "Returns" as a subject. In the message you need to state:
- * Your order number
- * Item(s) you want to return
- * The reason you want to make a return
- * Tracking numbers after your product has been sent out
- 3. When we pick up the returns, we will be looking for your tracking number. Packages without tracking numbers emailed to us in advance will be returned to the customer .
- 4. Please be aware that returned items must be new and unused, and in unworn condition. "New and unused" means that there are no scratches, marks, or blemishes on the item, lost or stolen parts, damage due to personal misuse or negligence; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used. The product is subject to final inspection before your return is processed. Products that are returned to cnreplicas with a missing and damaged will be refused to returned to you , if you return any physically damaged item to us ,the item will be returned to you at your expense.
- 5. Shipping costs and a 5% non-refundable credit card charge is deducted from the credit amount.
- 6. Please insure your return. We are not responsible for shipping damages.
- 7. Product Exchange: you may exchange your product for any other product in uwantbags for equal or lesser value, but you need charge the shippment fee and handle fee(20%).
If exchanged for a lesser value item the remaining balance will be refunded to your Credit Card.
Goods distribution
We guarantee all the items will be arranged to transfer to the Shipping company within 3 days as long as the payment are confirmed to be received. EMS tracking numbers will be sent by email when the order is shipped.
In addition, the following facts may delay the delivery:
In addition, the following facts may delay the delivery:
- 1. large amount or variety of your order
- 2. You request to change the number or category of your order before shipping
- 3. Holidays or weekends,mainly because the leave of workers in the factory.
In case of the above situation may lead to delayed shipment, Our customer service will inform you by email in advance, explain and ask for your suggests.
How can I do if the product I want to exchange out of stock?
In this case we will contact to you by email as soon as possible.
